All direct-orders are placed out of our sales partner, SamplerZone.com. You will be directed to them upon agreeing to these policies.
All orders are subject to our Policies. Please
read below.
ON-LINE ORDERING POLICIES
We require on all orders that every blank
on the order form be filled out. If not, your order may
not be processed. However, we will likely attempt to
contact you for the extra information we need.
RETURNS AND EXCHANGES
All our products (except computer software, which is NOT
refundable in any situation) and certain third-party products (contact
us for details) are subject to a 30-day money back guarantee,
subject to the terms listed below.
TERMS AND CONDITIONS
- Prior to returning ANY product, you
must obtain a RMA number from a Rubber Chicken Software
representative. Your representative can help you if you
qualify for the 30-day money-back guarantee. Please supply
the following information: customer name, date purchased, and
nature of the problem.
- Our products carry a product-for-product
warranty.
- Products qualifying for the 30-day
money back guarantee MUST be received within the 30 days
from original ship date. The product returned must be
complete, in resalable condition, and must include
original packing materials, manuals, and all other
accessories. Restocking fees will be applied if these
conditions are not met.
- Chicken Systems/RCS retains full authority on granting
refunds and returns, and reserves the right to reject any
refund or return offer.
PRICING
All prices and specifications are listed individually with each
product. All prices and specifications are subject to change
without notice. Prices are U.S. dollars.
PHONE ORDERS
Will be quoted exact shipping and handling at the time the orders
are placed, if possible. Faxed or mailed orders will be charged
exact shipping without notice. Mailed or delivered orders which
include check or money orders cannot be processed if adequate
tax, shipping and handling are not included. All such orders will
be returned. To calculate shipping and handling, see below.
STANDARD SHIPPING & HANDLING
All Domestic orders carry a standard shipping and handling charge
of $7.00. Depending on the item, we ship USPS (postal service) or
UPS only. International order carry a shipping and handling
charge of $10.00, and are always sent Postal Air Mail.
International purchasers are subject to customs and duties
required by their country.
EXPEDITED SHIPPING AND HANDLING
We offer UPS Next-Day (morning), UPS Next-Day Air Saver (afternoon),
2nd Day Air, and 3-Day Select expedited services. We will deliver
via other carriers if requested; please check with your customer
representative. Destination and 3rd-party shipper numbers are
also accepted under certain conditions.
INCORRECT ADDRESS SERVICE CHARGES
If you do not give us a correct address, you might be liable for
a service charge. UPS will charge us if they find the need to
correct an address. We will pass this on to you if it is applied;
it is typically $10.00.
RESPONSIVE CUSTOMER SERVICE
Is what we stand for. Please do not hesitate a Rubber Chicken
Software customer representative about any question or order you
have placed.
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